Practical training and coaching sessions to elevate your people.
With a strong belief and first-hand experience that personal growth is a fundamental driver of organisational growth, and an organisation is only as strong as its people. We help businesses make that crucial investment in developing its workforce for long-term organisational success.
Training and Leadership Development for Venues, Hotels, Events and Hospitality businesses.
LEADERSHIP DEVELOPMENT
OUR SIGNATURE OFFERING
The hospitality and events industry has never been more competitive.
Rising costs, changing customer expectations, staffing challenges and increasing pressure on profitability mean that businesses can no longer rely on "doing more of the same."
At Lenio Hospitality, we help venues, hotels, event businesses and hospitality organisations uncover hidden revenue opportunities, strengthen leadership capability and improve commercial performance through practical, results-driven training and development programmes.
Our TRAINING AND COACHING programmes are designed specifically for the realities of hospitality operations and focus on measurable business outcomes — more bookings, stronger teams, higher profitability and improved customer experiences.
OUR COACHING OFFERING
Our Leadership Development programmes combine coaching, training and practical support to help managers become confident, commercially focused leaders who inspire performance and drive results. We offer 1:1 Leadership coaching, Group coaching and Founder/Owner programmes.
EMERGING LEADERS
(8 WEEKS)
Leading with Confidence
An 8-week Leadership Development for New Managers.
To support new and aspiring managers in making a successful transition into leadership by building confidence, practical leadership capability and effective management habits.
LEADERSHIP ACCELERATOR
(12 WEEKS)
Step into Strategic Leadership
A 12-Week Leadership Development Programme for Experienced Managers and Emerging Senior Leaders
Progress from managing tasks and individuals to leading teams, shaping culture and delivering through other leaders.
FOUNDER PROGRAMME
(12 WEEKS)
A 12-week founder leadership programme that helps founders and business owners transition from doing everything yourself to building and leading a high performing team.
Progress from being the centre of the business to building a business that can grow without depending on you for every decision.
CONTACT US TO REGISTER YOUR INTEREST TO BOOK A COURSE OR FIND OUT HOW WE CAN TAILOR A COURSE TO YOUR EXACT REQUIREMENTS
Our Performance Improvement Programmes
Turn More Enquiries into Confirmed Bookings
Many venues and hospitality businesses don't have an enquiry problem — they have a conversion problem.
Our venue sales training helps teams improve enquiry response times, strengthen sales conversations and increase conversion rates without increasing marketing spend.
Topics include:
- Venue sales training
- Hospitality sales training
- Event sales training
- Enquiry conversion strategies
- Consultative selling techniques
- Proposal and quotation conversion
- Objection handling
- Upselling and cross-selling
- Sales pipeline management
- CRM best practice
Ideal for:
- Hotels
- Conference venues
- Wedding venues
- Event venues
- Corporate hospitality businesses
- Event organisers
Key outcomes:
- Higher conversion rates
- Increased booking values
- Reduced discounting
- Improved sales consistency
- Greater revenue visibility
Increase revenue without increasing enquiries
Hidden revenue opportunities exist in almost every hospitality business.
Our revenue optimisation programmes help businesses improve profitability by refining pricing strategies, maximising spend per customer and identifying operational inefficiencies.
Topics include:
- Hospitality revenue optimisation
- Venue profitability improvement
- Event profitability analysis
- Pricing strategy
- Revenue management
- Yield management
- Package design
- Ancillary revenue opportunities
Key outcomes:
- Increased revenue per booking
- Improved profit margins
- Better commercial decision making
- Stronger forecasting and reporting
Deliver Events That Perform Commercially
Successful events are measured by more than attendance figures.
Our event consultancy and training programmes help event organisers improve commercial outcomes, demonstrate return on investment and create stronger stakeholder value.
Topics include:
- Event ROI measurement
- Commercial event strategy
- Sponsorship value creation
- Delegate engagement strategies
- Event performance metrics
- Post-event evaluation
- Data-driven event planning
Ideal for:
- Conference organisers
- Exhibition organisers
- Corporate event teams
- Associations and Membership Organisations
Key outcomes:
- Improved event profitability
- Stronger sponsor retention
- Better stakeholder reporting
- Increased repeat attendance
Work Smarter and Improve Productivity
Artificial intelligence and automation are transforming hospitality operations and event management.
Our practical AI training helps hospitality teams understand how technology can improve efficiency, reduce administration and support growth.
Topics include:
- AI for venue sales teams
- AI for event organisers
- Proposal generation using AI
- AI for customer communications
- Productivity tools for hospitality businesses
- CRM optimisation
- Data and reporting tools
Key outcomes:
- Reduced administrative workload
- Faster enquiry response times
- Increased productivity
- Better use of business data
Improve Customer Loyalty and Build Long-term Relationships
Client retention is vital because it is significantly cheaper - often five times less expensive to keep an existing customer than to acquire a new one.
Retaining clients have several major advantages for your business but knowing and retaining the most valuable clients is a game changer.
If the Pareto principle, also known as the 80/20 rule holds true for your business, it means that 80% of your revenue is being generated by 20% of your customers and your sales approach has veered away from traditional, transactional sales to consultative and partnership.
Topics include:
- Know your customers
- Analyse your growth opportunities
- Measure profits by account
- Develop Key Account plans
- Manage relationships
- Six stages of Key Account Management
- Client retention strategies for long term success
Ideal for:
- Venue Managers
- Director/Head of Sales
- Sales Managers
- Operations Managers
- Account Managers/Executives
- Business Development Managers
Key outcomes:
- Higher client retention
- Increased productivity
- Better use of sales resource
- Increased profitability
- Market insights and product feedback
- Competitive differentiation
WHY CHOOSE LENIO HOSPITALITY?
We understand the operational and commercial realities of the hospitality and events industry because we have worked within it.
Our approach combines:
- Commercial expertise
- Practical operational experience
- Sales and revenue growth strategies
- Leadership coaching and development
- Measurable business outcomes
We don't deliver training for the sake of training. We deliver programmes that improve performance, increase profitability and create stronger hospitality businesses.